Frequently Asked Questions
What do you do?
Doody Sergeant comes to your house regularly and cleans up what your pets leave behind and we deodorize, disinfect, and sanitize using kids, pets, and environment friendly spray leaving your yard smelling like roses.
What do you do with the poop after you pick it up?
We throw it in your neighbor’s lawn and leave them a business card. Actually, we bag it and throw it away at our facility at the end of the day.
Are there any “hidden” charges?
No! Our services are complete we scoop the poop, deodorize, disinfect, and sanitize each visit.
Do I have to be home?
No. Most of our customers work during the day and find it difficult to arrange time to be home. However, if you want to be there the first day we can arrange to meet you and your pets. Just let us know.
How do I start service?
We try to make your life as simple as possible. You can start by signing up on our website or by simply texting POOP to 480-923-7667. We can usually get to you within 48 hours or sooner.
Do I need to tie up my dog?
No, unless you know your dog is a ruthless man eater. Most of the time the only problem we have with dogs is that they want to be petted and jump on us. They know which pocket we keep the dog biscuits in!
What if it rains?
Depending upon how hard it rains we may have to come back the next day. Luckily for us it doesn’t rain that often in Arizona.
How do you find all of the poop?
Our pet waste removal technicians are the best of the best. They are highly trained in the art of pet waste removal and they’re dedicated to doing a great job. Silently, they walk the yard in a grid-like pattern with their eyes scanning back and forth in front of their path. When they have completed the yard, they walk it a second time. We back our service with a 100% Doody Sergeant satisfaction guarantee.
Are you insured?
Yes! We carry workers’ compensation and liability insurance.
Is your service guaranteed?
Yes! Rest assured that your satisfaction in our service is 100% guaranteed. If you are ever dissatisfied with the quality of your service for any reason, just give us a call and we will send our technicians out to re-clean your yard for free.
What service do you offer for communities?
We sell, install, maintain and service pet waste stations. We also provide common area dog waste cleanings and can even help design a new dog park. In most communities, we work directly with property managers to develop and implement comprehensive pet waste management plans.